Tag Archives: American Airlines

Hurricane Irma Spins PR Crisis

Earlier this year, United Airlines incurred the wrath of people all over the world after videos that depicted a security officer dragging an unconscious passenger off a plane went viral. The severity of the crisis doubled following the seemingly callous … Continue reading

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Twitter Turbulence Rocks Airline

The job description of a social media manager for a company consists of managing social media outlets representing the company in a positive way — or so you think.  In mid April, US Airways tweeted an obscene image on their … Continue reading

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